We usually reply within a day.
Questions about the method, your subscription, or partnering with us? Reach the team directly — a real person who knows the test will get back to you.
We reply to every email.
No ticket bots, no phone queues. Send us a message and our team gets back to you by email — usually within a day.
Email support
support@abcdenglish.net — billing, accounts, and study questions.
Feedback & ideas
hello@abcdenglish.net — tell us what to build next.
Partnerships
Tuition centres & schools: partners@abcdenglish.net
Mon–Sat, 9am–7pm (AEST). Messages outside these hours are answered the next morning.
Send us a message
Fill this in and we’ll reply by email.
Quick answers
Is the diagnostic really free?
Yes — the 15-minute diagnostic needs no account and no card. You also get 3 free practice questions a day, forever.
How accurate is the automated scoring?
We publish a ±0.5 band confidence on every machine-scored response, and our Writing & Speaking rubrics are calibrated by former IELTS examiners against the official descriptors.
Can I cancel a subscription anytime?
Absolutely. Weekly and monthly plans can be cancelled anytime, and every plan is covered by a 7-day money-back guarantee.
Do you offer plans for tuition centres?
Yes — email partners@abcdenglish.net and we’ll set you up with group access and progress dashboards.