Refund Policy

1. Overview

We want you to be confident in your purchase. If ABCD IELTS is not right for you, we offer a full refund within seven days, provided you have not yet used the access you paid for. Section 2 explains exactly what counts as using your purchase, and section 3 sets out how the guarantee applies to subscriptions and to prepaid passes.

Our seven-day guarantee is an additional change-of-mind benefit, subject to the conditions below. It does not limit any refund, cancellation, repair, re-performance or other remedy you may have under applicable law, including for a service that fails a statutory consumer guarantee. Those rights apply whether or not you have used the service, and they are not lost if your account is suspended or closed or if a payment is disputed.

2. What Counts as Using Your Purchase

You have used your purchase once, after your paid access starts, you do any of the following — each is recorded on our servers with the time it happened:

• receive AI feedback on a Writing task or a Speaking response;
• receive AI marking on the Writing or Speaking part of a mock test;
• open and complete a Premium reading passage or Premium listening test (one not included in the free allowance);
• spend minutes in a call with the AI speaking partner.

These never count as using your purchase: creating an account, signing in, visiting the pricing page, anything you did before your paid access started, and free material you could have used without paying (the free sampler, free reading passages and free listening tests). Chatting with Olly does not count on its own.

3. Eligibility

Prepaid passes. New purchases are prepaid passes. A pass is a one-time payment for a fixed period and does not renew. If you have not used a pass, you can ask for a full refund of it within seven days of buying it. If you bought a pass while another pass was still running, so that the new pass is queued and has not started yet, you can ask for a full refund of the queued pass at any time before it starts. Once you have used a pass as described in section 2, it is not eligible for a change-of-mind refund. Your rights under consumer law are not affected.

Existing subscriptions. If you already have a subscription, it continues on its existing terms. The seven-day window begins at the time of your first paid subscription charge, and the guarantee applies once per customer: later charges, including renewals, are not eligible. For a subscription bought on or after 12 October 2026, it ends as soon as you use your purchase as described in section 2.

Purchases made before 12 October 2026 keep the guarantee as it stood when you bought: it ends only once you use premium AI marking on the paid tier (a Writing or Speaking submission, or a mock test marked by AI). Nothing in this version takes away anything you were promised at the time.

4. Statutory Cancellation Right (UK and EU Consumers)

If you are a consumer in the United Kingdom or the European Union, you have a statutory right to cancel a purchase of digital content or services within 14 days of entering into the contract, without giving a reason. This right is separate from, and additional to, the seven-day guarantee described above. To exercise it, email refunds@abcdielts.com within the 14-day period.

Immediate performance. AI marking is supplied as soon as you submit a Writing or Speaking response, so before your first AI-marked submission we ask you to confirm, by a separate choice that is not ticked for you: I ask for AI marking to start now and understand that once it starts I lose the 14-day right to cancel for this purchase. Until you give that confirmation, your 14-day right is unaffected and no AI marking is carried out. You keep the seven-day guarantee and every other remedy described in this policy, and nothing in this paragraph limits a right that cannot lawfully be excluded.

5. How to Request

Send an email to refunds@abcdielts.com with the order ID from your billing receipt and a one-line reason (optional but helpful). Refunds are processed within five business days back to the original payment method. We do not require you to delete your account; you can keep using the free tier indefinitely. If you are asking for a remedy under consumer law, tell us what went wrong; we assess those requests whether or not you have used the service.

6. Pricing and Currency

Prices and currency depend on your billing country and on the pass you choose, so this page does not restate them: the price you will actually be charged is always the one shown on our pricing page and on the Stripe checkout page before you confirm. Final price—no additional tax charged at checkout. The currency is selected automatically by billing country at the time of purchase and cannot be changed mid-cycle.

7. Cancellation

A prepaid pass does not renew, so there is nothing to cancel; it ends on its end date. If you have an existing subscription, you may cancel it at any time from your dashboard, and after cancellation you keep access to the end of the current billing period. We do not pro-rate refunds for partial periods outside the refunds described above, except where the law requires it.

8. Exceptions

A chargeback initiated through your card issuer or bank, a fraudulent payment, or an account we find to be in violation of our Terms of Service (including account sharing, scraping, or content redistribution) can make a purchase ineligible for the additional seven-day guarantee and the unused-pass refund described in section 3. Such accounts may be suspended or closed.

A chargeback or an alleged breach of our Terms does not, by itself, remove any right you have under consumer law. We assess a request for a refund or other remedy owed under applicable law on its own merits, whether or not a payment was disputed and whether or not your account was suspended or closed. This does not limit a remedy that cannot lawfully be excluded.

Contact. Refund questions can be sent to refunds@abcdielts.com.